26February 2010
0

Great Customer Service really pays off

Written by Ben

I had to remarkable customer service experience last weekend when I was shopping for jeans at the Levi store.

They really have got jeans selling down to an art form and have a mind boggling array of jeans, cuts, styles and colours. With all those options many customers would get overwhelmed and walk out.
The staff took their time to explain all the options and help me choose some jeans to try on.

The staff made buying jeans a pleasant and easy experience and it paid off. Firstly I bought some jeans and secondly, they made me feel comfortable, so much so that I tried on a few pairs of jeans and ended up buying two pairs.

Great Customer service really does pay off and turned a no sale into a double purchase.
Now I am probably going to go back to the Levi store whenever I need jeans (repeat custom, building a customer relationship with a brand) and I feel compelled to blog about the great experience (free marketing)

If you have a business, product or are an employee for a company remember customer service is important!

Published in business

19December 2009
0

Intro to CouchDB Talk

Written by Ben

I gave a presentation at NWRUG entitled ‘Intro to CouchDB’. The talk was an introduction to couch and CouchRest.
I have been playing round with CouchDB and CouchRest for a few months in a side project and it seemed like a good topic to cover for my first public speaking engagement.

Intro to CouchDB
View more presentations from benaldred.

Here are some of the useful links in the presentation.

Published in Geekmade

3December 2009
0

CouchDB, NWRUG and me

Written by Ben

Just a quick note that I am doing a talk at NWRUG this month about CouchDB. I have finally bitten the bullet and after nearly 2 1/2 years of attending I will be giving my first talk.

I have been using CouchDB for the last few months in a side project and at work (at the BBC). Couch is a document oriented database and is an interesting alternative to a traditional SQL database.
I hasten to add I am not in the NoSQL camp, SQL databases still have their uses and CouchDB is no solves all wonder solution.
I’ll be talking about the pros and cons of CouchDB, how I have used it and when you may want to use it.

I’ll shut it now, don’t want to spoil it.

Published in Industry

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